Shipping – Frequently Asked Questions
Serendipity Boutique, LLC want you to be in the loop throughout your purchasing experience. Our shipping method is via The United States Postal Service 1st Class with Tracking.
The following map provides a ROUGH idea of how long your charms should take to get to your home after it is shipped from our craftsman, using USPS 1st Class Mail:
REMEMBER: Our custom orders take approximately 48-96 hours to ship.
Common Questions:
Do you ship overseas?
Please email us at info@serendipityboutiquedesigns.com
I think my merchandise is lost in the mail, can you verify?
It is VERY rare for items to be lost in the mail. Statistically, it is ~0.21%. However…it does happen. We track all items that are shipped from our main office. We will make every effort to track the item that has been mailed to you and figure out what has happened. Please note that we do not consider a domestic order lost until after 30 days from the day that the merchandise was shipped. International orders are considered lost after 60 days from the day that the merchandise was shipped. If your order falls under this category, we provide either a full refund to the customer, or a second delivery option.
My tracking says that the item has been delivered, but it must have been stolen. Will you please resend the hats?
If the tracking states that a delivery has successfully been made, we will not reship a package.
Can I get an online update on my order?
Yes you can! We have now included a tracking system which will tell you what manufacturing “state” your hat is in at any moment.
The manufacturing states are:
“In Queue” > “Being Crafted” > “Shipped”.
Do you ship APO?
We absolutely support our troops. Our hats have been seen in bases all over the world, from Afghanistan to Iraq, hopefully bringing with them a smile to the guests and hosts of these countries.
